RMA Policy

Satisfaction Guaranteed

Customer Satisfaction is our Number One goal!

In order to offer a return policy, these guidelines must be met

• This return policy applies only to bridal gowns. Headpieces, veils and crinolines cannot be returned ~ unless damaged by the shipper (UPS, FedEx, etc.).
• Samples and clearance gowns are not returnable.
• Customer must notify us of a return via e-mail at info@neoweddinggown.com within 72 hours of receiving the gown.

Process of Returning the Gown

• The buyer must send a "Return Notification" e-mail within 72 hours of receiving the gown. This e-mail must state the name, address, and telephone number of the purchaser. It must also state the purchase date and delivery date. Please also include the reason for the return.
• We will respond with a confirmation e-mail including our return address.
• When shipping the gown back, please include a copy of the "Return Notification" e-mail.
• The customer is responsible for return shipping costs and insurance. We are responsible for sending back replacement shipping costs and insurance.
• After the gown is shipped back, please send us an e-mail with the shipping information. Please include the method of shipping, a tracking number, and the date it was returned.
• Returns without receiving our confirmation will not be accepted.

After we receive the return gown

• After receiving the returned gown, we will inspect it and notify the buyer within 48 hours of the return approval.
• The item must be received in the exact condition it was sent. No credit will be issued for stained, altered, modified or used gowns.
• Once a return has been approved, we will issue credit to the buyer or send out replacement. The credit will be for the full price of the gown minus 30% restocking fee.
• Credit can be used towards any item(s) on our website. This includes clearance items and sample sales items.

Above RMA policy is not applicable to our wholesalers and dealers, agents worldwide. Please feel free to e-mail us with additional questions.